Visitor's Pass Fees
Amounts, Fees and Charges effective From: 1 October 2024
Below are the fees and charges that may apply to a Visitor's Pass. Please note that these fees exclude toll pricing. View current toll costs.
Fees and charges include GST unless otherwise noted. Refer to your Visitor's Pass Customer Sevice Agreement for more information.
| Name | Description | Amount, fee or charge |
|---|---|---|
| Agreed Replenishment Amount | The amount drawn from Your credit or debit card after the Account Balance falls below $0 | The amount necessary to return Your Account Balance to $0. |
| Closing Payment Amount | The amount drawn from Your nominated credit or debit card on the Finalise Date. | The amount necessary to finalise any outstanding Tolls, fees and charges. |
| Debt Cost Recovery Fee | Any costs (including legal costs) incurred by Us in recovering a debt from You. These costs will be debited to Your Visitor's Pass. If Your Visitor's Pass is in arrears and We attempt to recover the debt from You, the Debt Cost Recovery Fee will be debited to Your Visitor's Pass and the aggregate of that debt and any applicable fees may be recovered from You by Us. | Amount incurred by Us. |
| Dishonour Fee | The amount that will be charged to Your Visitor's Pass if Your payment is not successfully made, unless the unsuccessful payment is caused by Us or Our Bank. | $1.00 |
| Opening Fee | This is the amount which You pay Us to open Your Account. | $3.50 for a Visitor's Pass set up online. $5.00 for a Visitor's Pass set up through the call centre |
| Payment Card Surcharge | This is the amount that We may add to a payment to Your Account, when You make a payment by an accepted credit card or debit card. | If You make a payment by an accepted credit card or debit card We are charged a merchant service fee by Our financial institution. Current surcharges: Effective from 20 November 2024 MasterCard Credit: 0.89% MasterCard Debit/PrePaid: 0.38% Visa Credit: 0.85% Visa Debit/PrePaid: 0.38% AMEX: 2.15% |
| Statement Fee | The amount debited to Your Visitor's Pass when You request a statement other than the free email statement sent at the end of the Visitor's Pass period. A free statement will be emailed to Your nominated email address at the end of the Visitor's Pass period. | Either:
|
| Video Matching Fee | This is the amount that We may charge if Your Nominated Vehicle is detected in a Toll Zone without a Tag being detected, unless We are responsible for the failure to detect Your Tag. recognition.Motorcycles are not required to carry a Tag. Motorcycle Trips are video tolled and do not incur Video Matching Fees. | This fee is set by each toll road as follows: VIC CityLink $0.55 per trip EastLink $0.35 per trip NSW In NSW an equivalent fee known as No Tag in Vehicle fee applies. M1/Sydney Harbour Bridge & Tunnel $0.55 per trip M2 $0.55 per trip M4 $0.55 per trip M5 $0.55 per trip M7 $0.75 per trip M8 $0.55 per trip NorthConnex $0.55 per trip Cross City Tunnel $0.55 per trip Lane Cove Tunnel $0.55 per trip QLD AirportLinkM7 $0.60 per trip Clem 7 $0.60 per toll point Gateway Motorway $0.60 per toll point Go-Between Bridge $0.60 per toll point Logan Motorway $0.60 per toll point Toowoomba Bypass $0.60 per toll point |