Postpaid Account Fees
Amounts, Fees and Charges effective From: 1 October 2024
Below are the fees and charges that may apply to a Postpaid Account. Please note that these fees exclude toll pricing. View current toll costs.
Fees and charges include GST unless otherwise noted. Refer to your Postpaid Account Customer Sevice Agreement for more information.
| Name | Description | Amount, fee or charge |
|---|---|---|
| Detailed Statement Fee | Each month or quarter You agree to pay this fee We will mail You a detailed statement for the statement period. | Either:
|
| Dishonour Fee | This is the amount that is debited to Your Account if Your payment is not successfully made, unless the unsuccessful payment is Our or Our Bank's fault. | The charge imposed on Us by Our Bank as a result of Your unsuccessful payment. |
| One-Off Detailed Statement Fee | You pay this fee to get a one-off detailed invoice. | $3.30 for each time You request a one-off detailed invoice. |
| Payment Card Surcharge | This is the amount that We may add to a payment to Your Account, when You make a payment by an accepted credit card or debit card. | If You make a payment by an accepted credit card or debit card We are charged a merchant service fee by Our financial institution. Current surcharges: Effective from 20 November 2024 MasterCard Credit: 0.89% MasterCard Debit/PrePaid: 0.38% Visa Credit: 0.85% Visa Debit/PrePaid: 0.38% AMEX: 2.15% |
| Start Up Fee | This is the amount which You pay Us to open Your Account. | $3.50 for a Postpaid Account to set up online. $5.00 for a Postpaid Account set up through the call centre |
| Tag Non-Return Fee | This is the amount that You must pay Us if Your Tag is lost, damaged, stolen, or not returned to Us. | $15 per Tag device not returned. |
| Video Matching Fee | This is the amount that We may charge if Your Nominated Vehicle is detected in a Toll Zone without a Tag being detected, unless We are responsible for the failure to detect Your Tag. This fee is charged for matching Your licence plate number to Your Account using licence plate recognition. Motorcycles are not required to carry a Tag. Motorcycle Trips are video tolled and do not incur Video Matching Fees. | This fee is set by each toll road as follows: |