Customer Survey Competition April 2025

 

General

  1. Information on how to enter and prizes form part of these Terms and Conditions. By entering this promotion, entrants accept these Terms and Conditions. Entries must comply with these Terms and Conditions to be valid.
  2. The Promoter is Transurban Limited ABN 96 098 143 410 of Tower Five, Collins Square, 727 Collins Street, Docklands VIC 3008, 03 8656 8900, operating under the brand Linkt (Promoter). Linkt is a trademark of Transurban Limited ABN 96 098 143 410.

Eligibility

  1. The Promotion commences on 31 March 2025, 9am AEDT and concludes on 6 April 2025, 9pm AEST (Promotion Period).
  2. Entry is open to all residents of New South Wales, Victoria and Queensland aged 18 years and over who:
    1. received the survey sent to their listed Linkt email address
    2. complete the survey before the survey end date stated in the email
    3. are and remain opted-in to receive marketing and promotional communications from the Promoter at the time the competition is drawn on 10 April 2025.
  3. To be a valid entry, an eligible person must, during the Promotion Period:
    1. complete the survey;
    2. provide their email address listed on their Linkt account and consent to enter the promotion; and
    3. remain opted-in to receive marketing and promotional communications from the Promoter. Individuals can opt-out of receiving marketing and promotional communications from the Promoter at any time, but if they opt-out before the competition is drawn on 10 April 2025, they will no longer be eligible to receive a Prize.
  4. Limit applies of 1 entry per person.
  5. An entry must be received by the Promoter by the end of the Promotion Period or it will not be accepted. Entries are deemed to be received at the time of receipt by the Promoter, not at the time of transmission by the entrant.
  6. The Promoter takes no responsibility should a person not have the software, hardware or mobile plan that permits access to, and use of, the survey. Any costs associated with accessing the Internet, downloading data on a mobile device, or using any device to access and use the survey is the sole responsibility of the entrant and is dependent on the Internet/mobile service provider used.

Prizes and draw

  1. There is a maximum of 5 prizes (each a Prize) to be won during the Promotion Period.
  2. The total number of competition winners in this promotion is 5.
  3. Each Prize is a Digital Visa Gift Card valued at $100 AUD. The total Prize pool is $500 AUD. No bonus prizes will be awarded.
  4. A draw will take place at 10am AEST 10 April 2025 (Draw Date) at Transurban Limited,  Level 31, Tower 5, Collins Square, 727 Collins Street, Docklands VIC 3008.
  5. On the Draw Date, the winners will be randomly drawn by an electronic draw process from all entries received during the Promotion Period. The first 5 valid entries drawn will win a Prize.
  6. Limit applies of one Prize per person. Persons who complete multiple surveys or register multiple Linkt accounts using multiple addresses or aliases may be disqualified.
  7. Each winner will be notified by email via the email address provided at the time of completing the survey on or before 5pm AEST on 18 April 2025.
  8. The Promoter will make all reasonable attempts to identify and contact the Prize winners.
  9. In the event that a Prize winner cannot be identified or contacted on or before 5pm AEST on 4 May 2025, despite all reasonable attempts to do so by the Promoter, or a Prize is unclaimed by that time for any other reason whatsoever (including because the winner has forfeited  their right to the Prize, the winner or the winning entry does not comply with these Terms and Conditions, or otherwise), the Promoter will conduct a second chance draw on 5 May 2025  (the Second Chance Draw Date), at 10am AEST at the same location as the first draw, in order to determine a second chance winner for the Prize in the same manner as the original Prize draw (subject to any written directions froma regulatory authority).
  10. Each second chance winner will be notified by email via the email address provided at the time of completing the survey on or before 5pm AEST on 16 May 2025. The Promoter will make all reasonable attempts to identify and contact the second chance Prize winners.
  11. In the event that a second chance Prize winner cannot be identified or contacted by 5pm AEDT on 30 May 2025 despite all reasonable attempts to do so by the Promoter, or the Prize is unclaimed by that time for any other reason whatsoever (including because the second chance winner has forfeited their right to the Prize, the second chance winner or the second chance winning entry does not comply with these Terms and Conditions, or otherwise), the Promoter may dispose of the Prize as it sees fit (subject to any written directions from a regulatory authority).
  12. The Prize will be delivered to each winner by email within 10 working days of the Second Chance Draw. If a winner ceases to meet the entry requirements set out in paragraph 4 above after entering the Promotion and before the Prize is delivered, the Prize will be forfeited by the winner and cash will not be awarded in lieu of the Prize.

Other terms

  1. Prizes are not transferable, exchangeable and cannot be redeemed for cash. If a Prize or any element of a Prize is unavailable for any reason, the Promoter may substitute for that Prize, or an element of that Prize, another item of equal or higher value as determined by the Promoter (in its sole and absolute discretion).
  2. To the extent permitted by law, the Promoter accepts no responsibility for:
    1. any late, lost or misdirected entries or other communications; or
    2. any Internet traffic congestion or problems with, or technical malfunction of, any hardware or software, including but not limited to any damage to the hardware or software of any entrant or other persons related to participation in the Promotion.
  3. The decision of the Promoter is final and binding; no correspondence will be entered into.
  4. To the extent permitted by law, the Promoter (including its officers, employees and agents) will not be responsible for any acts of god, acts of terrorism or war (declared or undeclared), state of emergency, disaster, technical failures, security breaches, tampering, unauthorised intervention, fraud, computer viruses or other events beyond the Promoter’s control which affect the proper or reasonably anticipated conduct or administration of the Promotion, or prevent the awarding of the Prize in accordance with these Terms and Conditions. If such an event occurs, the Promoter reserves the right to cancel, terminate, modify or suspend the Promotion, subject to any written directions from a relevant regulatory authority. 
  5. Nothing in these Terms and Conditions limits, excludes or modifies the statutory consumer guarantees provided under the Competition and Consumer Act 2010 (Cth), or any other implied warranties under any legislation in Australia. Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including for negligence), for any personal injury or any loss or damage (whether direct, indirect, special or consequential) arising in any way out of the Promotion, including but not limited to where such injury, loss or damage arises out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or Prize claim that is lost, altered, damaged or misdirected due to any reason beyond the reasonable control of the Promoter; (d) any variation in the Prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by an entrant or a winner; (f) participation in the Promotion or any component of the Prize by an entrant or a winner; (g) the conduct, act or omission of any service provider or prize supplier associated with the Promotion; or (h) cancellation or postponement of any portion of the Prize for any reason beyond the reasonable control of the Promoter. 
  6. The Promoter reserves the right to request verification of age, identity and any other information from any entrant or winner relevant to entry into or participation in the Promotion. Verification is at the discretion of the Promoter, whose decision is final. The Promoter reserves the right to disqualify any individual who provides false information, fails to provide information, conspires with others to gain an unfair advantage or who is otherwise involved in any way in manipulating, interfering or tampering with the Promotion. 
  7. Entries remain the property of the Promoter. Details from entries will be collected and used for the purpose of conducting the Promotion (which may include disclosure to third parties, including local lottery authorities, for the purpose of processing and conducting the Promotion) and for promotional purposes surrounding the Promotion. By entering the Promotion entrants consent to the use of their information as described and agree that the Promoter may collect and use this information, or disclose it to other organisations that may use it and/or otherwise in accordance with the Promoter's privacy policy at www.linkt.com.au/legal/policies/transurban-privacy-policy without any further reference or payment to the entrants. Entrants may access, change and/or update their personal information and obtain a copy of the Promoter’s privacy policy by contacting the Promoter on 13 33 31. 
  8. The agreement which comes into force under these Terms and Conditions is governed by, and must be construed in accordance with, the laws in force in Victoria, and the Promoter and any consumer who participates in the Promotion submit to the non-exclusive jurisdiction of the courts of that State in respect of all matters arising out of or relating to these Terms and Conditions, and the performance or subject matter of the Promotion.

Linkt and Linkt Sydney are trade marks of Transurban Limited used under licence by Tollaust Pty Ltd ABN 37 050 538 693. Transurban Acknowledges the Traditional Owners of the lands throughout Australia, and we pay respect to Elders past and present. We acknowledge our roads and infrastructure are built on Country. With deep respect, we incorporate the voices of First Nations people in our approach, supporting equitable access to mobility across communities.

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