I have an account but I received a toll demand notice
There are a few reasons you can receive a toll demand notice with an account:
- The vehicle you were driving wasn’t added to your account or the licence plate number was entered incorrectly
- Your tag is faulty, has a flat battery or incorrectly installed. Take the tag health check to see if your tag is working correctly
- The vehicle you were driving wasn’t linked to your account
- Your account was suspended when you travelled, which usually means there’s an amount owing, including when:
- An auto payment didn’t go through, make sure your account is always topped up and active
- Your Linkt balance didn’t have enough funds to cover the cost of your trip ( Prepaid Accounts)
Find out what to do if you received a toll notice but weren't driving
If there's an unpaid toll demand notice linked to your vehicle, we'll notify you in your account.
If you have a Commercial account, make sure you pay your monthly statement by the due date to avoid having your account suspended.
Linkt Assist can support you through tough times
If you’re experiencing financial difficulty paying for your tolls, our Linkt Assist team may be able to help.
Why you might receive a toll demand notice
A toll demand notice is a bill for unpaid travel on a toll road. In this video, you’ll learn about why you might receive one and how to avoid it.