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Your tag should beep when you travel through a toll point. If your tag doesn't beep, you'll be charged additional fees each time you travel. To figure out how to avoid this, take the health check.

  • Is your tag beeping?   Change
    Is your tag beeping?
  • Have you taken the tag out of the vehicle?   Change
    Have you taken the tag out of the vehicle?
  • You might have an installation problem. Is your tag installed in a holder on the windscreen?   Change
    You might have an installation problem. Is your tag installed in a holder on the windscreen?
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  • Great! Your tag is working as it should. Start again
    A quick guide to the beeps: 
    1 beep = you're good to go
    3 beeps = low balance—time to top-up 
    4 beeps = account suspended—take urgent action to reactivate your account and avoid fees
  • To avoid paying a fee, ensure you travel with your tag. Start again

    If you've removed your tag on purpose, you can still travel, but you'll be charged an additional fee each time you travel.

  • Check your installation Start again

    Check the installation guides here.

    To order a holder:

    1. Log in to your account
    2. Select 'Tags' under 'My Account'

      3. Screenshot of the Linkt Account portal, showing the menu

      Screenshot of the Linkt Account portal, showing the menu, showing Tags and holders highlighted.

    3. Choose 'Order Tag holder'

      4. Screenshot of the Linkt Account portal, showing the menu

  • If the tag is in your vehicle and installed correctly but not beeping, it might have a low battery. Start again

    Order a replacement tag

    This information is for consumer accounts with tags only. If you have a Commercial account, please contact our customer care team to arrange for a replacement.

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  • N/A
  • Great! Your tag is working as it should. Start again

    A quick guide to the beeps: 
    1 beep = you're good to go
    3 beeps = low balance—time to top-up 
    4 beeps = account suspended—take urgent action to reactivate your account and avoid fees