Tag health check

Your tag should beep when you travel through a toll point. If your tag doesn't beep, you'll be charged additional fees each time you travel. To figure out how to avoid this, take the health check.

Is your tag beeping? Change
Is your tag beeping?
- Yes
- No
Have you taken the tag out of the vehicle? Change
Have you taken the tag out of the vehicle?
- Yes
- No
Is your tag installed in a holder on the windscreen? Change
Is your tag installed in a holder on the windscreen?
- Yes
- No
(N/A)
(N/A)
Great! Your tag is working as it should. Start again
To avoid paying a fee, ensure you travel with your tag. Start again

If you've removed your tag on purpose, you can still travel, but you'll be charged a video matching fee each time you travel.
Check your installation Start again

If you have a tag holder, refer to the installation guide.

To order a tag holder, login to your account and select 'Order additional holders' from the 'Tags and holders' menu.
Check your tag placement Start again
If your tag is in a holder, refer to the installation guide to ensure it's placed correctly on the windscreen. This is particularly important if your vehicle has a metallic windscreen.

If placed correctly, the tag may have a low battery. To order a replacement tag, login to your account and select 'Order additional tags' from the 'Tags and holders' menu.

If you have a Commercial account, please contact our customer care team to arrange for a replacement.
N/A
N/A
Great! Your tag is working. Start again
A quick guide to the beeps:

1 beep = you're good to go

3 beeps = low balance—time to top-up

4 beeps = account suspended—take urgent action to reactivate your account and avoid fees

Advice for deaf or hard of hearing customers using a tag
If you have difficulty hearing the sounds your tag makes, you can still use a tag.

If your contact details (email address and mobile phone number) are on your account, we’ll automatically notify you by email or sms when:

Your account balance is low
Your account is overdue or overdrawn
An auto-payment fails
We detect that your tag isn’t beeping
We detect your tag in a vehicle not listed on your account

If you have the Linkt app installed on your phone, you can also choose to receive these alerts as app notifications.

What to do next:

Check your contact information is complete and correct
Log in to your Linkt account and check that your email address and mobile phone number are up to date.
Check your statement or trip history for vehicle matching fees
If your tag isn’t working or isn’t correctly installed, you may also notice a fee on your statement or trip history called a Video matching fee. If you notice this, you can check your tag is installed properly or order a replacement tag.

Download the Linkt app and enable notifications.

Visit the Help centre to find out more information about how to manage your account.

Popular searches

Help categories

Tag health check