Video matching fees explained
If you’ve been charged a video matching fee, sometimes referred to as ‘vehicle matching fee’ or ‘no tag in vehicle fee’, you might wonder why and what it is. Let’s explain:
We charge a video matching fee when we need to match a trip to your account or pass using your vehicle’s license plate. This happens when:
- You have an account without a tag
- Your tag is incorrectly installed or has a flat battery, therefore doesn’t register at a toll point
- You travel without a tag, even though your account includes one
You use a Sydney Pass, Road Pass, or Visitor’s Pass.
Why do we charge video matching fees?
We charge video matching fees to cover the cost of:
- Capturing and processing your vehicle’s license plate data
- Making sure your trips are detected and billed accurately
- Maintaining and improving the technology and operations that support this process.
These fees help us keep things simple and seamless for you, ensuring a reliable service so you can keep moving without delay.
How to avoid video matching fees
Want to avoid this fee? Here’s how:
- Use a tag: Setting up a tag on your account is the best way to avoid a video matching fee. Tags are easy to set up and work automatically for every trip. If you’re still charged a fee, run a tag health check to make sure it’s working properly.
- Keep your account updated: Make sure your account is up to date with a valid payment method to prevent any disruptions.
Don’t have a tag? Switch to a Tag account and you’ll only pay for your travel, nothing more.
How are video matching fees applied?
Video matching fees differ based on the state and road you’re travelling on.