Tag health check

Your tag should beep when you travel through a toll point. If your tag doesn't beep, you'll be charged additional fees each time you travel. To figure out how to avoid this, take the health check.

Is your tag beeping? Change
Is your tag beeping?
- Yes
- No
Have you taken the tag out of the vehicle? Change
Have you taken the tag out of the vehicle?
- Yes
- No
You might have an installation problem. Is your tag installed in a holder on the windscreen? Change
You might have an installation problem. Is your tag installed in a holder on the windscreen?
- Yes
- No
(N/A)
(N/A)
Great! Your tag is working as it should. Start again

A quick guide to the beeps:
1 beep = you're good to go
3 beeps = low balance—time to top-up
4 beeps = account suspended—take urgent action to reactivate your account and avoid fees
To avoid paying a fee, ensure you travel with your tag. Start again

If you've removed your tag on purpose, you can still travel, but you'll be charged an additional fee each time you travel.
Check your installation Start again
Check the installation guides here.

To order a holder:

Log in to your account

Select 'Tags and holders' from the menu

Find the tag that needs a new holder from your account list

Select 'Order additional holders' and follow the prompts to complete your order
If the tag is in your vehicle and installed correctly but not beeping, it might have a low battery. Start again

Order a replacement tag

This information is for consumer accounts with tags only. If you have a Commercial account, please contact our customer care team to arrange for a replacement.
N/A
N/A
Great! Your tag is working as it should. Start again

A quick guide to the beeps:
1 beep = you're good to go
3 beeps = low balance—time to top-up
4 beeps = account suspended—take urgent action to reactivate your account and avoid fees

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Tag health check