How to report a tag as lost or stolen
If your tag has been lost or stolen, please report it online or in the Linkt App. You can’t cancel a tag, so it’s important to report it as soon as possible so you don't incur tolls or fees on trips made by someone else.
To report a lost tag or order a replacement tag, follow these steps:
- Log in to your account and select Tags and holders.
- Find the tag record that applies to your lost tag.
- Select This tag is lost or stolen and follow the prompts.
You'll then be taken through the steps to order a replacement tag. The cost of the new tag will appear on your next invoice.
Travel while waiting for your tag
Your tag can take 7-10 business days to arrive.
You can still travel on toll roads while waiting for your tag to arrive. Just make sure you add your vehicle to your account and you’re covered for travel. You will be charged a video matching fee when you travel without a working tag.
Once you receive your tag, make sure it is correctly installed, then you’re good to go.
Tag non-return fees
If you file a report with the police and provide us with a Police Event Number (PEN), we may waive your tag non-return fee.
If you don’t provide us with a PEN, you’ll need to pay the tag non-return fee ($15), which will be charged on your next statement. There is no cost for a replacement tag.
If you find a tag after reporting it as lost
If you find a tag you’ve reported as lost or stolen, you can return it to us, and we’ll refund the $15 tag non-return fee.
Please include a note with your full name and account number and post the tag to:
Linkt Brisbane Return Tags
Reply Paid 91206
South Melbourne
VIC 3205