I received a toll invoice even though I bought a pass
There are a few reasons you might receive a toll invoice when you already bought a valid pass to cover the cost of your toll road travel.
If you bought a Visitor’s Pass, you might have received a toll invoice because your:
- Licence plate number was entered incorrectly
- Pass has expired (the Visitor's Pass can only last up to 30 days. If you want to extend your cover, you'd need to buy another pass or open an account)
- Pass was suspended when you travelled (this usually happens when an auto payment failed and more than $10 of charges is owing)
What to do next
Make sure your vehicle and payment details are correct and up to date. If your pass was suspended, you’ll need to reactivate it. To do this, simply make a payment to bring your balance to $0. If you’re having trouble logging in, you can make a quick payment online. All you need is your payment card details and pass number.
You'll also need to pay your toll invoice to avoid further fees.