We’re making planned technical upgrades from Friday 19 July – 10pm to Saturday 20 July – 8:30am to make sure our systems continue to run smoothly. During this time, you won’t be able to log in to your account via the app or the website, and our automated phone service will be unavailable.
Following the upgrades, accounts can be accessed from Saturday 20 July – 8:30am.
If you’re planning to travel soon, make sure you're good to go by checking:
- account details are up to date (including account status, vehicle and payment details); and
- there are no outstanding toll invoices on your account.
We apologise for any inconvenience this may cause and encourage you to stay up to date with outages via our news centre or visit our online help centre for useful resources and tips.
What services won’t be available during the technical upgrades?
Our website will still be available, however Linkt account holders won’t be able to log in to their accounts. Services such as account maintenance, opening a new account, buying a pass, paying an invoice, transferring or nominating toll invoices won’t be available during this time. Our automated phone service will also be unavailable.
For customers in Victoria and New South Wales, our Contact Centre will be closed during these times as per normal operational hours. Our QLD Contact Centre will be open Saturday 20 July 7am – 7pm. However, services are limited until 8.30am.
Paying toll invoices during the technical upgrades.
If your toll invoice is due on Friday 19 or Saturday 20 July, you’ll be able to pay by Sunday 21 July with no additional fees.
Is travel impacted during the technical upgrades?
The outage does not affect our tolling systems, and toll road users can travel as normal during the outage.
Can I redeem my Linkt Rewards offers during the technical upgrades?
During the outage, you won’t be able to access your Linkt Rewards offers. We apologise for any inconvenience this may cause and encourage you to redeem your offers outside of these times.