3 February 2025
We’re making planned technical upgrades this weekend to make sure our systems continue to run smoothly.
Planned technical upgrades are happening Friday 7 to Monday 10 February. Here’s what you need to know.
We’re making planned technical upgrades this weekend to make sure our systems continue to run smoothly.
Between Friday 7 February 11pm and Monday 10 February 7am, customers won’t be able to log in to their accounts via the website or app, make payments or access Linkt Rewards. Other services including webchat and automated phone services will be unavailable.
Following the upgrades, all services will be available from Monday 10 February 7am.
If you’re planning to travel soon, make sure you're good to go by checking:
account details are up to date (including account status, vehicle and payment details); and
that you have enough funds in your account to cover your travel
We apologise for any inconvenience this may cause and encourage you to stay up to date with outages via our news centre or visit our help centre for useful tips.
What services are unavailable?
During the upgrades, you won’t be able to log in to your account via the website or app, make payments or access Linkt Rewards. Additionally, our automated phone service and webchat will be unavailable.
Our website will still be available to visit, however services such as account maintenance, opening a new account, buying a pass, paying an invoice, transferring or nominating toll invoices will be unavailable.
Our Contact Centre will be closed during these times as per normal operational hours.
Paying toll invoices during the outage period
If your toll invoice is due from Friday 7 to Monday 10 February, you’ll be able to pay by Tuesday 11 February with no additional fees.
Is travel impacted during the outage period?
No, toll road users can travel as normal. However, you may notice a delay in trips being charged and added to your account until after the outage. This may trigger multiple payments to your account depending on your account type and payment arrangement.
Can I redeem my Linkt Rewards offers during the outage period?
No, you won’t be able to access or redeem your Linkt Rewards offers. We apologise for any inconvenience this may cause and encourage you to redeem your offers outside of these times.
Can I enter the Drive away with $10K competition during the outage period?
If you have Linkt consumer account, yes, you can enter the competition during the outage period.
Don’t forget to keep your account active so you’re eligible to win. As you won’t be able to make payments or access your account during the outage period, make sure you log in before or after the outage to check it’s active, topping up and reactivating if you need to.
If you’re not a Linkt customer, you’ll need to open an account before or after the outage period to be able to enter the competition.