Lost or stolen tags
If your tag has been lost or stolen, please report it online or in the Linkt App. You can’t cancel a tag, so it’s important to report it as soon as possible so you don't incur tolls or fees on trips made by someone else.
How to report a stolen or lost tag
- Log in to your account
- Select ‘Tags and holders’
- Find your lost or stolen tag (each tag has a unique serial number)
- Select ‘This tag is lost or stolen’ and follow the prompts to order a replacement
- Confirm your details
- Select ‘Place order’
Travel while waiting for your tag
Your tag can take 7-10 business days to arrive.
You can still travel on toll roads while waiting for your tag to arrive. Just make sure you add your vehicle to your account and you’re covered for travel. You will be charged a video matching fee when you travel without a working tag.
Once you receive your tag, make sure it is correctly installed, then you’re good to go.
Tag non-return fees
If you file a report with the police and provide us with a Police Event Number (PEN), we may waive your tag non-return fee.
If you don’t provide us with a PEN, you’ll need to pay the tag non-return fee ($15), which will be charged on your next statement. There is no cost for a replacement tag.
If you find a tag after reporting it as lost
If you find a tag you’ve reported as lost or stolen, you can return it to us, and we’ll refund the $15 tag non-return fee.
Please include a note with your full name and account number and post the tag to:
Tag return address
To return your Linkt tag, mail it to:
Linkt Melbourne Return Tags
Reply Paid 87295
South Melbourne
Victoria 3205