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How to update your payment details

To make sure your account stays active, you need to keep your payment details correct and up to date. This allows payments from your account to be properly processed.

If your payment details are incorrect or have expired, your payment will fail, and the vehicle's owner may receive a toll invoice to cover the cost of your trips.

You can update your details online or on the Linkt app.

  • Online
  • Linkt app

Update your payment details or method:

  1. Log in to your account
  2. Select 'Payment details' from the menu

    selecting payment details from menu
  3. Enter or edit your updated payment details and select 'Set up'
    updating payment details.

    Note: If you are on manual payments, you will only be able to use a credit or debit card, and you may be charged a payment card surcharge for each transaction. When you pay with direct debit (auto payments only), you aren't charged a payment card surcharge.


Further payment support

If you're still having issues using your payment card, please contact Linkt customer care to make a payment over the phone 13 33 31 from 7am to 7pm, Monday to Friday. Outside of Australia +61 3 8656 8288.

Update your payment details or method:

  1. Open the Linkt app.

  2. Tap Manage auto top-up or Set auto top-up, depending on what you want to do.

  3. Enter your auto top-up and trigger amounts, or set a low balance warning if you're on manual payment.

  4. Tap Next and choose a payment method (Direct debit from a bank account or credit/debit card).  
    – Update to auto top-up or manual top-up 
    – Update your top-up and trigger amounts
    – Update your low balance warning amount if you're on manual top-up

  5. Tap on a saved payment method under the Payment methods section to edit a saved payment method

  6. If you’re linking your bank account to switch to direct debit, read and accept the Direct Debit Service Agreement 

    If you're switching to a credit or debit card, you may be charged a payment card surcharge for each transaction. When you pay with direct debit (bank account), you aren't charged a payment card surcharge.
  7. Tap Save.

 

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Related articles

Auto payment failures Direct debit payment failures Set a low balance alert Pay with direct debit Falling below the minimum balance requirement

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Linkt and Linkt Brisbane are trade marks of Transurban Limited used under licence by Queensland Motorways Management Pty Ltd ABN 86 010 630 921. Transurban Acknowledges the Traditional Owners of the lands throughout Australia, and we pay respect to Elders past and present. We acknowledge our roads and infrastructure are built on Country. With deep respect, we incorporate the voices of First Nations people in our approach, supporting equitable access to mobility across communities.

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