- Log in to your account
- Select ‘Vehicles’ from the menu
- Select the ‘Remove vehicles’ tab
- Find the vehicle you’d like to remove from the ‘Remove vehicles manually’ section. You can search for it with the licence plate number, tag number or fleet ID
- Select the box next to the vehicle you’d like to remove
- Select ‘Add selected to remove list’ then select ‘Remove selected vehicles from account’ and confirm the vehicle removal
- Log in to your account
- Select ‘Vehicles’ from the menu
- Select the ‘Remove vehicles’ tab
- Select ‘Bulk vehicle removal’
- Select ‘Download file’
- Enter the file with the details of vehicles you’d like to remove from your account
- Select ‘Choose file’ and upload your file from your device or drag the file to the upload section
- Select ‘Upload’
Bulk uploads may take up to 3 hours to process, depending on the number of vehicles you update. You’ll receive a confirmation email when your file is processed.
What you need for bulk vehicle removals
Vehicle details you must include:
- Associated account number
- Licence plate number / registration number
- Registered state (VIC, ACT, NSW, NT, QLD, SA, TAS, WA)
- End date (current or future)
Optional vehicle details:
- Enter ‘Y’ in the ‘TAG PENDING RETURN’ column if you want to return a tag
(From that date, you’ll have 90 days to return the tag before you’re charged a lost fee) - Add ‘METROBUS ONLY’ if you’re a Metrobus customer
Upload errors
If there’s an error with your vehicle upload, we’ll notify you with an email alert. On your account, you’ll also see an ‘Upload unsuccessful’ message with potential solutions.
Upload errors can include:
- Leaving required fields empty
- Mistakes, such as incorrect details or typos
- Formatting issues
You can try to fix any issues on your file and re-upload the file to your account.