We're making planned technical upgrades from Friday 8 November 8pm to Monday 11 November 7am AEDT to make sure our systems continue to run smoothly.
During this time customers in NSW and QLD won’t be able to log in to their accounts via the website or app, make payments or access Linkt Rewards. Other services including webchat and automated phone services will be unavailable for all customers.
Following the upgrades, all services will be available from Monday 11 November 7am AEDT.
If you’re planning to travel soon, make sure you're good to go by checking:
- account details are up to date (including account status, vehicle and payment details); and
- that you have enough funds in your account to cover your travel
We apologise for any inconvenience this may cause and encourage you to stay up to date with outages via our news centre or visit our online help centre for useful tips.
What services are unavailable for customers in NSW and QLD?
During the upgrades, you won’t be able to log in to your account via the website or app, make payments or access Linkt Rewards. Additionally, our automated phone service and webchat will be unavailable.
Our website will still be available to visit, however services such as account maintenance, opening a new account, buying a pass, paying an invoice, transferring or nominating toll invoices will be unavailable.
In NSW, our Contact Centre will be closed during these times as per normal operational hours.
In QLD, our Contact Centre will be open Saturday 9 and Sunday 10 November from 7am - 7pm AEST (8am - 8pm AEDT) with limited services.
What services are unavailable for customers in VIC?
During the upgrades, you will be able to log in to your account via the website and app, however you may experience some limited functionality. Additionally, our automated phone service and webchat will be unavailable.
You can still visit our website, and access and redeem Linkt Rewards via the app.
In VIC, our Contact Centre will be closed during these times as per normal operational hours.
Paying toll invoices during the technical upgrades
If your toll invoice is due between Friday 8 - Monday 11 November, you’ll be able to pay by Tuesday 12 November with no additional fees.
Is travel impacted during the technical upgrades?
No, toll road users can travel as normal. However, you may notice a delay in trips being charged and added to your account until after the outage. This may trigger multiple payments to your account depending on your account type and payment arrangement.
Can I redeem my Linkt Rewards offers during the technical upgrades?
If you are a customer in NSW or QLD, you won’t be able to access or redeem your Linkt Rewards offers. We apologise for any inconvenience this may cause and encourage you to redeem your offers outside of these times.