Prepaid Account Fees
Amounts, Fees and Charges effective From: 1 October 2024
Below are the fees and charges that may apply to a Prepaid Account. Please note that these fees exclude toll pricing. View current toll costs.
Fees and charges include GST unless otherwise noted. Refer to your Prepaid Account Customer Sevice Agreement for more information.
| Name | Description | Amount, fee or charge |
|---|---|---|
| Agreed Replenishment Amount | If You make Automatic Payments, the amount that We will draw from Your Bank account or credit card account after Your Account Balance falls below the Top Up Trigger. If You have a Prepaid Account with Manual Payment, this is the amount by which You top up Your Account. | This is either:
|
| Detailed Statement Fee | Each month or quarter You agree to pay this fee We will mail You a detailed statement for the statement period. | Either:
|
| Dishonour Fee | This is the amount that is debited to Your Account if Your payment is not successfully made, unless the unsuccessful payment is Our or Our Bank's fault. | The charge imposed on Us by Our Bank as a result of Your unsuccessful payment. |
| Low account balance | For Prepaid Manual Account Payment customers, when Your Account Balance falls below the Low Account Balance amount, You will hear one beep, followed by two short beeps. We may also contact You to remind You to top up Your Account. | For Prepaid Manual Account Payment customers, the balance at which You have selected, or We believe that You should be reminded to top up Your Account. You should top up Your Account by paying the minimum Agreed Replenishment Amount or an amount greater. |
| One-Off Detailed Statement Fee | You pay this fee to get a one-off detailed invoice. | $3.30 for each time You request a one-off detailed invoice. |
| Opening Amount | This is the amount which You pay Us to open Your Account. | For Prepaid Accounts, this is $20 credit per Account. |
| Payment Card Surcharge | This is the amount that We may add to a payment to Your Account, when You make a payment by an accepted credit card or debit card. | If You make a payment by an accepted credit card or debit card We are charged a merchant service fee by Our financial institution. Current surcharges: Effective from 20 November 2024 MasterCard Credit: 0.89% MasterCard Debit/PrePaid: 0.38% Visa Credit: 0.85% Visa Debit/PrePaid: 0.38% AMEX: 2.15% |
| Tag Non-Return Fee | This is the amount that You must pay Us if Your Tag is lost, damaged, stolen, or not returned to Us. | $15 per Tag device not returned. |
| Top Up Trigger | This is the Account Balance at which a top up payment will be made. | For Prepaid Automatic Payment customers, the Top Up Trigger can be any amount greater than $5 set by the customer. When Your Account Balance falls to this amount, We will draw the Agreed Replenishment Amount from Your nominated bank account or credit card. |
| Video Matching Fee | This is the amount that We may charge if Your Nominated Vehicle is detected in a Toll Zone without a Tag being detected, unless We are responsible for the failure to detect Your Tag. This fee is charged for matching Your licence plate number to Your Account using licence plate recognition. Motorcycles are not required to carry a Tag. Motorcycle Trips are video tolled and do not incur Video Matching Fees. | This fee is set by each toll road as follows: VIC CityLink $0.55 per trip EastLink $0.35 per trip NSW In NSW an equivalent fee known as No Tag in Vehicle fee applies. M1/Sydney Harbour Bridge & Tunnel $0.55 per trip M2 $0.55 per trip M4 $0.55 per trip M5 $0.55 per trip M7 $0.75 per trip M8 $0.55 per trip NorthConnex $0.55 per trip Cross City Tunnel $0.55 per trip Lane Cove Tunnel $0.55 per trip QLD AirportLinkM7 $0.60 per trip Clem 7 $0.60 per toll point Gateway Motorway $0.60 per toll point Go-Between Bridge $0.60 per toll point Logan Motorway $0.60 per toll point Toowoomba Bypass $0.60 per toll point |