Replace a faulty tag
Select Tags and holders from the menu
Select on This tag is not beeping and follow the prompts
Open the Link app
Select the 'Account' tab
Select 'Tags'
Find the tag you'd like to replace from your account – be sure to check you’ve selected the right tag for your vehicle, so you’re charged correctly for your trips
Tap on the tag
From the menu, tap on 'Not beeping' to let us know and follow the prompts to order a replacement
Confirm your details
Select ‘Place order’
Travel while waiting for your tag
Your tag can take 7-10 business days to arrive.
You can still travel on toll roads while waiting for your tag to arrive. Just make sure you add your vehicle to your account and you’re covered for travel. You will be charged a video matching fee when you travel without a working tag.
Once you receive your tag, make sure it is correctly installed, then you’re good to go.
Vehicle matching fee refunds
If your tag is faulty or has a flat battery (it doesn’t beep when you pass a toll point), we'll refund any vehicle matching fees charged to you in the last 90 days by crediting your account. We’ll credit any vehicle matching fees you’re charged in the 30 days after you let us know your tag is faulty.
The fee refund is available for one vehicle only and is processed after we receive your old tag. You must send the tag back within 21 days to be eligible for the vehicle matching fee refunds.