We're here to help
We understand that sometimes things don’t go as smoothly as we’d like. If you have an issue with your Linkt account, or other Linkt product or service, please reach out to our Customer Care team. The team is here to help address your concerns.
How to make a complaint:
If you’ve spoken with our customer care team and are unsatisfied with the outcome, you can make a complaint to us and one of our dedicated team members will review it for you.
You can make a complaint by:
- Chatting online, Monday to Sunday 7am to 10pm AEDT,
- Phone Linkt customer care on 13 33 31, Monday to Friday 7am to 7pm AEDT,
- Write to our complaints team at Linkt Customer Resolutions Reply Paid 87288 Virginia BC QLD 4014, or
- Filling in our complaint form
With your complaint, please tell us about:
- The products or services your complaint is about
- Why you aren’t satisfied with the outcome of speaking with our customer care team, and
- What you’d like us to do to resolve the issue.
Your personal details:
- Your name
- Your contact details
- Your Linkt account number (if you have an account), or
- Your licence plate number
